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Shipping & Returns

Shipping Policy

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Return and Exchange Policy:


You can always sed a Refund Request within 48hr. of recieving the product.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.



  • If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept.

  • The package and return the package to the delivery person. 

  • Also, please email us at mentioning your Order ID. 

  • We will personally ensure that a brand new replacement is issued to you with no additional cost.

  • Please make sure that the original product tag and packing is intact when you send us the product back.

In the event of your receiving a damaged product, please email a photograph of the said product to us (at within 48 hours of receiving your order.

Our team will get back with a resolution at the earliest.

  • Exceptions / non-returnable items

  • Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products 

  • (such as special orders or personalized items), and personal care goods (such as beauty products). 

  • We also do not accept returns for hazardous materials, flammable liquids, or gases. 

  • Please get in touch if you have questions or concerns about your specific item.

Our liability for any damages would be limited to the price of the product.

Jurisdiction for all disputes would be Nainital only.

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